Strategic Plan 2013 - 2015


This graphical image reflects words used to describe GREAT in the November 15, 2012 Community Survey.  Words used more frequently are larger.


Introduction

Strategic Plan Summary

Goals, Strategies, Objectives & Actions

  1. Economic Development, Business and Industry

  2. Education and Workforce Development

  3. Tourism and Mountain Culture

  4. Revitalization and Infrastructure

  5. Recreation, Natural Resources and Water Quality

  6. Leadership and Government

  7. Health and Social

  8. Organizational Capacity and Outreach

Appendix

A.  Strategic Planning Process

B.  List of 2012 Board of Directors and Officers for GREAT

 


Introduction

January 2013

Dear Friends and Partners of GREAT:

We are pleased to share this strategic plan for the Graham Revitalization Economic Action Team (GREAT) that is intended to guide our work over the next several years. 

GREAT was founded in 2006 as a partnership of citizens to address the health, social, economic, educational, and recreational needs of Graham County residents, while also preserving our cultural heritage and natural resources and instilling pride in community and place.  Over the past several years, we have engaged hundreds of volunteers and impacted our community.  Highlights include:

1.      Collaborative efforts resulting in over $3.2 million for Graham County projects.

2.      Graham County and Town of Robbinsville comprehensive planning and revitalization efforts.

3.      Active membership of over 100 people and 40 local, regional and state agencies.

4.      Community involvement in local issues and identified priorities emphasizing cooperation and collaboration.

Highlights of the Strategic Plan

Our new strategic plan will shape our shared work over the next three years.  This plan was developed through the participation and dedication of our Board of Directors, committee members, and community participants.  We are grateful for the generous support of The Community Foundation of Western North Carolina for this strategic planning process.

We believe that the strategic plan provides the following highlights: 

ü      Clear goals that provide direction and flexibility for the next several years;

ü      Continuity in our committee structure, with a committee of volunteers to address each of the identified goals; and

ü      Emphasis on collaboration for shared impact in our community.

This document includes the vision and mission statements, goals, strategies and objectives.  Each committee will develop a work plan of specific action steps for implementing the strategies and objectives.  The appendix includes a summary of the planning process and a list of the members of the Board of Directors.

Please share your comments and ideas about this plan with us and the members of our Board of Directors.  We look forward to an ongoing dialogue as we work together to implement this plan.

Warm regards,

 

Rick Davis                       

Executive Director            

 

Claudie M. Burchfield

Chair, Board of Directors

Director, Office of Economic Opportunity/Catholic Social Services

 

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Strategic Plan Summary

 

Vision Statement:

Graham County is a place where traditional Appalachian culture lives, people flourish and businesses thrive and prosper.

Mission Statement:

GREAT is a partnership of citizens that meets the health, social, economic, educational, and recreational needs of Graham County residents, while preserving its cultural heritage and natural resources and instilling pride in community and place.  

Priority Goals and Strategies:

The priority goals continue a focus on seven key “economic drivers” along with an eighth goal focused on organization capacity:

I.     Economic Development, Business and Industry

Goal:    Improve the climate for existing businesses and entrepreneurs to thrive and connect to recruitment of new firms.

Strategies:

A.    Support Effective Business Recruitment

B.     Support and Assist Existing Businesses Growth

C.    Develop Creative Entrepreneurial Opportunities

D.    Support the Development of Tools and Resources for Economic Development

   

II.     Education and Workforce Development

Goal:    Equip Graham County citizens with skills that are needed now and that will be needed in the future, support business and industry needs, and help people lead productive lives.

Strategies:

A.    Support Strategies to Assist Businesses with the Workforce Development Needs

B.     Support the Needs of Graham County Schools in Efforts to Provide the Highest Quality Education

 

III.  Tourism and Mountain Culture

Goal:    Maximize travel, tourism, and sustainable recreation opportunities as core contributors to business growth and quality of life while protecting valuable natural resources. 

Strategies:

A.    Support a Tourism Plan to Strategically Promote Graham County

B.     Expand and Enhance the Opportunities to Preserve and Promote Graham County’s Mountain Culture

 

IV.  Revitalization and Infrastructure

Goal:    Enhance the Graham County’s infrastructure, facilities and the beauty of its towns and communities to support business and industry needs, tourism, recreation and quality of life.

Strategies:

A.    Support the implementation of Reimagining Robbinsville plan. 

B.     Create County-wide Broadband and Internet Capability

C.    Advance Plan for Roads

D.    Support Land Development and Housing

 

V.    Recreation, Natural Resources and Water Quality

Goal:    Maximize travel, tourism, and sustainable recreation opportunities as core contributors to business growth and quality of life while protecting valuable natural resources. 

Strategies:

A.    Improve Existing and Create New Community Based Recreation Facilities and Infrastructure.

B.     Assist in the Sustainability and Preservation of Natural Resources

C.    Improve and Enhance Nature-Based (Eco/Ag) Tourism

 

VI.  Leadership and Government

Goal:    Build county leadership capacity and interaction.

Strategies:

A.    Encourage Leadership and Involvement among Young Adults

B.     Increase Collaborations and Partnerships with Government

C.    Recruit and Train Volunteers

VII.      Health and Social

Goal:    Improve the health and social climate to position it as a model for quality of life in a mountain community.

Strategies:

A.    Improve the Health and Well Being of Citizens of Graham County

B.     Improve Physical Activity among Citizens of Graham County

C.    Increase Access to Health Care

D.    Improve the Social Well Being and Quality of Life for the County’s Citizens

 

VIII.   Organizational Capacity and Outreach

Goal:    Expand the capacity and awareness of GREAT to further impact the community.

Strategies:

A.    Work with local, state, and federal government officials to focus on the priorities for GREAT

B.     Conduct more outreach to build relationships with other organizations and individuals in the community

C.    Focus on development of the Board of Directors

D.    Ensure sufficient revenue for future years

 

Definitions of Planning Terms

  1. GOALS: Broad statements of what the organization hopes to achieve in the next 3 years. Goals focus on outcomes or results and are qualitative in nature.
  2. STRATEGIES: Statements of major approach or method (the means) for attaining broad goals and resolving specific issues.
  3. OBJECTIVES: Specific, concrete statements of what will be done to achieve a goal generally within a one-year time frame.
  4. ACTION STEPS: Usually included in an action plan or work plan, these are specific tasks that are necessary to accomplish an objective and that are assigned to a person or small group with a defined timeframe.

 

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Goals, Strategies, Objectives & Actions

I.  Economic Development, Business and Industry

Goal:  Improve the climate for existing businesses and entrepreneurs to thrive and for success in recruiting new firms.

Strategies, Objectives, and Actions

Timeline

Lead

Status

A.     Support Effective Business Recruitment

1.      Identify building sites.

 

 

 

·        Explore potential locations.

 

 

 

·        Determine support needed.

 

 

 

2.      Support the development of a business marketing plan to attract new businesses.

 

 

 

·        Work with EDC to determine action steps needed for developing a business marketing plan.

 

 

 

3.      Explore the viability of establishing business tax incentives.

 

 

 

 

 

 

 

B.    Support and Assist Existing Businesses Growth

1.      Work with EDC to assist existing business.

 

 

 

2.      Increase networking opportunities for businesses.

 

 

 

3.      Enhance Agricultural Opportunities.

 

 

 

·        Work with local grocery store and restaurants to buy Graham County produce.

 

 

 

 

 

 

 

C.    Develop Creative Entrepreneurial Opportunities

1.      Support and secure Certified Entrepreneur Community designation efforts.

 

 

 

2.      Recognize and support small businesses and entrepreneurial efforts.

 

 

 

3.      Consider infrastructure needs for retirees.

 

 

 

4.      Explore more services needed by seasonal tourists and visitors.

 

 

 

 

 

 

 

D.    Support the Development of Tools and Resources for Economic Development

1.      Encourage the installation of high-speed internet service (also listed in Goal IV).

 

 

 

2.      Support the work of other committees to address infrastructure, resource, health, leadership and education needs for economic development.

 

 

 

 

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II.  Education & Workforce Development

Goal:  Equip Graham County citizens with skills that are needed now and that will be needed in the future, support business and industry needs, and help people lead productive lives.

Strategies, Objectives, and Actions

Timeline

Lead

Status

A.     Support Strategies to Assist Businesses with the Workforce Development Needs

1.      Identify workforce development needs.

 

 

 

·        Work with Tri-County Community College on workforce training options.

 

 

 

·        Work with Stanley Furniture to identify their training needs.

 

 

 

·        Collaborate with public schools to identify work training issues.

 

 

 

2.      Utilize Cooperative Extension to provide resources and training in schools, especially youth leadership.

 

 

 

3.      Encourage entrepreneurs to continue to pursue training in areas relevant to small business.

 

 

 

4.      Address hospitality skills through training opportunities.

 

 

 

5.      Work with legislators to enhance and improve workforce development programs.

 

 

 

 

 

 

 

B.     Support the Needs of Graham County Schools in Efforts to Provide the Highest Quality Education

1.      Continue the Dolly Parton Imagination Library project.

 

 

 

2.      Help secure funding for STEM projects and other key educational initiatives for Graham County Schools.

 

 

 

·        Identify priority projects for seeking grant funding.

 

 

 

·        Lobby for maximum benefit of lottery funds.

 

 

 

3.      Support quality preschool opportunities.

 

 

 

4.      Support the expansion of quality after school and summer activities.

 

 

 

5.      Support drop-out prevention and alternative education programs.

 

 

 

6.      Support drug and alcohol abuse prevention programs.

 

 

 

7.      Collaborate to increase the number of students participating in higher education.

 

 

 

8.      Focus on leadership skills (also addressed in Goal VI).

 

 

 

 

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III. Tourism and Mountain Culture

Goal:  Maximize travel, tourism, and sustainable recreation opportunities as core contributors to business growth and quality of life while protecting valuable natural resources. 

Strategies, Objectives, and Actions

Timeline

Lead

Status

A.     Support a Tourism Plan to Strategically Promote Graham County

1.      Assist in the development of a tourism plan.

 

 

 

2.      Support the compilation and dissemination of regular tourism statistics.

 

 

 

3.      Support the increased use of social media and internet to promote tourism.

 

 

 

 

 

 

 

B.     Expand and Enhance the Opportunities to Preserve and Promote Graham County’s Mountain Culture

1.      Promote arts, cultural, and agriculture-based tourism.

 

 

 

·        Recognize and support “Heritage-based entrepreneurship” (arts/crafts, food products, agri-tourism and others) for creation of heritage tourism programs and products..

 

 

 

·        Support expansion efforts of Junaluska Museum.

 

 

 

·        Support and expand educational opportunities for traditional cultural and traditional life skills.

 

 

 

·        Promote “history projects” and involve WCU Mountain  Heritage Center.

 

 

 

2.      Provide continuing support and promotion of the Stecoah Valley Cultural Arts Center as the cultural arts center of the county.

 

 

 

3.      Promote the development of a new Visitor & Welcome Center that meets the needs of the growing tourist population.

 

 

 

4.      Increase collaboration and communication with tourism partners.

 

 

 

·        Collaborate with Blue Ridge National Heritage Area and others in regional efforts to promote heritage tourism..

 

 

 

·        Participate in monthly Travel and Tourism Board Meetings.

 

 

 

·        Work with Eastern Band of Cherokee Indians and Snowbird Community to promote Native American culture and history.

 

 

 

 

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IV. Community/Downtown Revitalization and Infrastructure

Goal:  Enhance the Graham County’s infrastructure, facilities and the beauty of its towns and communities to support business and industry needs, tourism, recreation and quality of life.

Strategies, Objectives, and Actions

Timeline

Lead

Status

A.     Support the implementation of Reimagining Robbinsville plan. 

1.      Encourage continued renovation or removal of downtown buildings.

 

 

 

2.      Support the installation of lighting and construction of walkways, sidewalks, and greenways.

 

 

 

3.      Explore opportunities for restructuring the placement of existing utilities.

 

 

 

4.      Encourage the development of new businesses.

 

 

 

5.      Develop and cultivate working relationships with key partners including town and county governing boards.

 

 

 

 

 

 

 

B.     Create County-wide Broadband and Internet Capability

1.      Encourage the installation of high-speed internet service.

 

 

 

·        Implement recommendations from NC Broadbrand Committee Report.

 

 

 

2.      Identify partners and funding opportunities.

 

 

 

 

 

 

 

C.     Advance Plan for Roads

1.      Provide information about transportation system enhancements.

 

 

 

 

 

D.    Support Land Development and Housing

1.      Explore grant opportunities to purchase property for public use such as a recreation complex.

 

 

 

2.      Increase opportunities for affordable housing.

 

 

 

 

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V. Recreation, Natural Resources and Water Quality

Goal:  Maximize travel, tourism, and sustainable recreation opportunities as core contributors to business growth and quality of life while protecting valuable natural resources. 

Strategies, Objectives, and Actions

Timeline

Lead

Status

A.     Improve Existing and Create New Community-Based Recreation Facilities and Infrastructure.

1.      Open and maintain Santeetlah Bike Trail.

 

 

 

2.      Support the development of a recreation complex.

 

 

 

·        Identify and support acquisition of additional property appropriate for recreation programs and complex.

 

 

 

3.      Support trail and overlook maintenance and signage.

 

 

 

4.      Expand recreation opportunities in the county.

 

 

 

·        Establish a priority list that includes the needs of each community.

 

 

 

·        Provide support in seeking funding to accomplish the goals of the Recreation Master Plan.

 

 

 

B.     Assist in the Sustainability and Preservation of Natural Resources

1.      Promote lake water quality.

 

 

 

·        Work with existing watershed associations.

 

 

 

·        Establish plan for water testing and invasive plants at Santeetlah Lake.

 

 

 

2.      Support the establishment and growth of recycling.

 

 

 

3.      Promote lake and community clean-up.

 

 

 

·        Promote and assist with Big Clean Sweep activities.

 

 

 

·        Encourage and support educational programs that promote natural resource protection.

 

 

 

C.     Improve and Enhance Nature-Based (Eco/Ag) Tourism

1.      Support marketing and branding of nature-based tourism.

 

 

 

·        Explore Adventure Recreation opportunities.

 

 

 

·        Develop an Outdoor Recreation Visitor’s Guide in collaboration with Travel and Tourism and USFS.

 

 

 

2.      Advocate for increased releases on the Cheoah River.

 

 

 

 

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VI.        Leadership & Government

Goal:  Build county leadership capacity and interaction.

Strategies, Objectives, and Actions

Timeline

Lead

Status

A.     Encourage Leadership and Involvement among Young Adults

1.      Support leadership programs for young adults in the county.

 

 

 

·        Continue to support a young leaders program for middle and high school students.

 

 

 

B.     Increase Collaborations and Partnerships with Government

1.      Increase communication with governmental organizations and officials.

 

 

 

·        Establish and maintain productive relationships with state and federal legislators.

 

 

 

2.      Encourage participation of public officials in GREAT.

 

 

 

·        Encourage elected officials and other county leaders to attend regional, state and national conferences and relevant training opportunities.

 

 

 

3.      Increase regional collaboration with leaders from surrounding counties, towns and states.

 

 

 

C.     Recruit and Train Volunteers

1.      Promote training for volunteers.

 

 

 

·        Provide information and access on training opportunities.

 

 

 

2.      Collect information about potential volunteers.

 

 

 

 

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VII. Health and Social

Goal:  Improve the social and health climate to position it as a model for quality of life in a mountain community.

Strategies, Objectives, and Actions

Timeline

Lead

Status

A.     Improve the Health and Well Being of Citizens of Graham County

1.      Encourage the reduction of the county’s diabetes rate.

 

 

 

2.      Help reduce and prevent obesity.

 

 

 

3.      Support substance abuse prevention and treatment programs.

 

 

 

 

 

 

 

B.     Improve Physical Activity among Citizens of Graham County

1.      Increase active living options.

 

 

 

 

 

 

 

C.     Increase Access to Health Care

1.      Recruit more health professionals.

 

 

 

2.      Increase after hours health care.

 

 

 

 

 

 

 

D.    Improve the Social Well Being and Quality of Life for the County’s Citizens

1.      Increase food security.

 

 

 

2.      Collaborate with religious institutions to address social issues.

 

 

 

·        Study the changing fabric and values of the community and understand the future impact.

 

 

 

3.      Support efforts that address reduction in the county’s poverty rate.

 

 

 

4.      Develop strategies to increase social and entertainment opportunities for all segments of the community.

 

 

 

 

 

 

 

 

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VIII. Organizational Capacity and Outreach

Goal:  Expand the capacity and awareness of GREAT to further impact the community.

Strategies, Objectives, and Actions

Timeline

Lead

Status

A.     Work with local, state, and federal government officials to focus on the priorities for GREAT

1.      Increase communication with local, state, and government officials.

 

 

 

 

 

 

 

B.     Conduct outreach to build relationships with other organizations and individuals in the community

1.      Add membership through membership drives.

 

 

 

2.      Conduct outreach to community organizations and business leaders.

 

 

 

3.      Create a process for regular program evaluation and results tracking.

 

 

 

4.      Increase marketing and promotion of GREAT.

 

 

 

 

 

 

 

C.     Focus on development of the Board of Directors

1.      Recruit additional Board of Directors members.

 

 

 

2.      Establish a process for the Board to provide a regular performance evaluation for the Executive Director.

 

 

 

 

 

 

 

D.    Ensure sufficient revenue for future years

1.      Create a financial sustainability plan that includes a fundraising plan.

 

 

 

·        Plan for funding additional staff.

 

 

 

           

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Appendix A

Strategic Planning Process

In July 2012, as part of an Organization Coaching Session through WNC Nonprofit Pathways, the Board of Directors of GREAT prioritized developing an updated strategic plan.  The formal planning process was conducted from September 2012 – January 2013.

The strategic planning process was led by the Board of Directors and Executive Director and facilitated by HunterKemper Consulting. 

Key Steps in the Planning Process:

1)      Board planning session. 10/25/12.

·        Confirmed planning process

·        Confirmed GREAT mission statement

·        Identified preliminary priorities for GREAT

·        Established a task force to develop financial projections and identify other potential sources of funding

·        Prepared for Committee Planning Sessions

2)      Rolling Strategy Planning Session.  11/8/12 and 11/13/12.

·        Conducted 6 committee planning sessions of 1.5 hours/committee. 

·        Participation:

                                                                           i.       Economic Development Business and Industry Committee – 11/8, 18 participants

                                                                         ii.       Education and Workforce Development Committee – 11/13, 10 participants

                                                                        iii.       Tourism and Mountain Culture Committee – 11/13, 11 participants (combined with Leadership and Government Committee)

                                                                       iv.       Revitalization and Infrastructure Committee – 11/8, 10 participants

                                                                         v.       Recreation, Natural Resources, and Water Quality Committee – 11/8, 15 participants.

                                                                       vi.       Leadership and Government Committee – 11/13, 11 participants (combined with Tourism and Mountain Culture)

                                                                      vii.      Health and Social Committee – 11/13, 9 participants

3)      Additional community input at GREAT meeting.  11/15/12.

·        32 community input surveys completed.

4)      Board review and refinement of draft strategic plan.  12/10/12.

5)      Committee review and refinement of draft strategic plan. 12/12/12 – 1/8/13. 

6)      Presentation of strategic plan at GREAT Annual Meeting.  1/24/13.

7)      Approval of strategic plan at GREAT Board meeting.  2/11/13.

 

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Appendix B

List of 2013 Board of Directors and Officers for GREAT

 

Claudie M. Burchfield, GREAT Chair

Director, Office of Economic Opportunity/Catholic Social Services

 

Yvette Carringer, GREAT Vice Chair

District Bank Manager, First Citizens Bank

 

Pam Shaffer, GREAT Treasurer

City President, United Community Bank

 

Kristen Shuler, RN, BSN, Health and Social Committee member

Health Promotion/Healthy Carolinians Director, Graham County Dept. of Public Health

 

Alicia Parham, GREAT Health and Social Committee Chair

Health Director, Graham County Department of Public Health

 

Brenda Artiss, GREAT Revitalization and Infrastructure Committee Chair

Business Woman, Mountain Heritage Rentals/Artiss Enterprises

 

David Dodson, GREAT Recreation, Natural Resources and Water Quality Committee Member

Retired-Vice President of Knight-Ridder Newspaper

 

Donnie D Stiles, GREAT Economic Development, Business and Industry Committee Member

Vice-President/City Executive, State Employees Credit Union-Robbinsville Branch

 

Eve Rogers, GREAT Leadership and Government Chair

Family and Consumer Science Extension Agent, Graham County Cooperative Extension/NCSU

 

Glenda Bradley, GREAT Secretary

Asst. Human Resources Manager, Stanley Furniture

 

Jim Mize, GREAT Education and Workforce Committee Member

Retired, Centers for Disease Control and Prevention

 

Joe Bonnette, GREAT Recreation, Natural Resources and Water Quality Committee Chair

Retired, US Forest Service

 

Mike Harwood, GREAT Leadership and Government Committee Chair

Business Development Manager, Phillips and Jordan, Inc.

 

Oliver Ammons, GREAT Recreation, Natural Resources and Water Quality Committee Member

Safety Director, Alcoa-Tapoca Division

 

Ralph Hooper, GREAT Recreation, Natural Resources and Water Quality Committee Member

Retired-U.S. Forest Service

 

Rhonda Anderson, GREAT Education and Workforce Committee Chair

Career and Technical Education Director, Graham County Schools

 

TJ Holland, GREAT Tourism and Mountain Culture Committee Member

Cultural Resources Supervisor, Eastern Band of Cherokee Indians

 

Wanda Jackson Blythe, GREAT Tourism and Mountain Culture Committee Member

Snowbird Youth Center Director, Cherokee Boys & Girls Club

 

Rick Davis, GREAT Executive Director

Retired, North Carolina Public Schools

 

 

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